The Maryland Transportation Authority (MDTA) has announced that it is seeking comments on two Requests for Proposals (RFPs) to develop and operate the third generation of its electronic toll-collection systems. It has now issued a Request for Comments via eMaryland Marketplace to solicit feedback on the procurement of its toll system and its Customer Service Centre system.
The new toll system will include replacement of the existing toll-lane terminals and all associated hardware and software, while the new Customer Service Centre system will include establishing, staffing and managing a customer service centre for E-ZPass Maryland operations. Each system includes a development and installation phase, transition to the new system, six years of operations, two two-year renewals of operations and a one-year phase out.
“This is a significant contracting opportunity, particularly as MDTA will be awarding separate contracts for tolling technology/operations and customer-service technology/operations,” said MDTA executive director Milt Chaffee. “Seeking industry input will allow us to refine and deliver the best RFPs possible.”
The MDTA will hold two business forums at its offices in Baltimore to present and discuss details regarding the procurements and offer site visits of its customer-service and toll facilities: the Customer Service System Forum takes place on 6 April at 1300; the Tolling System Forum takes place on 7 April at 0930.
To register for one or both of the forums, please contact the MDTA’s <%$Linker:2 Email <?xml version="1.0" encoding="utf-16"?><dictionary /> 0 0 0 oLinkEmail Division of Procurement email [email protected] false mailto:[email protected] true false %>.
Interested firms should register on <%$Linker:2 External <?xml version="1.0" encoding="utf-16"?><dictionary /> 0 0 0 oLinkExternal eMarylandMarketplace Visit emaryland.buyspeed.com/bso false https://emaryland.buyspeed.com/bso false false %> to access the Request for Comments. The MDTA plans to issue the final RFPs this summer.
The new toll system will include replacement of the existing toll-lane terminals and all associated hardware and software, while the new Customer Service Centre system will include establishing, staffing and managing a customer service centre for E-ZPass Maryland operations. Each system includes a development and installation phase, transition to the new system, six years of operations, two two-year renewals of operations and a one-year phase out.
“This is a significant contracting opportunity, particularly as MDTA will be awarding separate contracts for tolling technology/operations and customer-service technology/operations,” said MDTA executive director Milt Chaffee. “Seeking industry input will allow us to refine and deliver the best RFPs possible.”
The MDTA will hold two business forums at its offices in Baltimore to present and discuss details regarding the procurements and offer site visits of its customer-service and toll facilities: the Customer Service System Forum takes place on 6 April at 1300; the Tolling System Forum takes place on 7 April at 0930.
To register for one or both of the forums, please contact the MDTA’s <%$Linker:
Interested firms should register on <%$Linker:
