The GOC is located in Stockton-on-Tees in north-eastern U.K., an existing base of Cubic resources and infrastructure and the home of its intelligent transportation management system (ITMS) operations.
The GOC will support Cubic customers around the world on a rolling 24/7 basis, delivering Level one and Level two support. Level one will comprise central service desk operations, while Level two will involve more skilled and specialised interventions to remotely resolve issues or improve performance.
The new centre utilises Cubic’s latest innovations for providing the highest service levels in transportation, including cloud-based enterprise software, best-in-class service management tools and advanced analytics.
