Siemens will unveil its new approach to network management at Traffex 2015, utilising its new Service Operations Centre (SOC) – an operational traffic management and support service that brings together the company’s existing Field Service Contact Centre, Systems Support and its Poole-based Consultancy Services team into one location.
Based in Poole, Dorset, Siemens’ main site for traffic solutions technology, the development is designed to further enhance customer service with the capability to remotely
Based in Poole, Dorset, Siemens’ main site for traffic solutions technology, the development is designed to further enhance customer service with the capability to remotely manage local authority road networks including monitoring key routes and junctions, strategic traffic control and network optimisation.
According to the head of Consultancy Services, Martin Andrews, the new SOC is designed to meet short and longer term customer operational requirements by offering additional 24x7 network management support to stretched customer traffic control resources. ‘By combining our offering, we can provide an enhanced level of day-to-day operational support to customers that is completely flexible depending upon their requirements’, he said.
