November 16, 2020 Shimmick’s focus on customer journey mapping Tolling agencies are looking for better ways to understand their customers’ experiences as part of their continued improvement initiatives
October 8, 2020 Shimmick’s five-star approach to quality Quality is a word that’s often overused and often underdelivered. That’s because many quality programs are shrouded in a veil of vagueness with no semblance of qualification. Why is that?
