No change for AECOM’s tolling clients with Shimmick

AECOM has transferred the part of its business that operates and manages customer service centres and cash collection operations of toll roads to its affiliate, Shimmick. The team’s mission has always been to operate high-quality infrastructure as a partner of choice and this mission won’t change. Shimmick’s O&M team is the same team clients have been working with for over 25 years, with the same operations and management expertise in toll systems, contact and walk-in centres and cash lane collections.

September 4, 2020

With no vested interest in roadside or back-office systems, Shimmick provides its clients with an added layer of operational transparency, insight into system and asset performance, and tailored approaches for overall back-office and front-facing customer improvements and integrity.

“We are excited to continue our journey supporting the tolling industry as a trusted partner,” said Brad White, VP of Shimmick’s O&M division. “Although we have a new name, for our clients and partners, nothing has changed. You will continue to enjoy working with the same management team, benefit from the same expertise and project experience, and will continue to receive the same award-winning solutions. The entire Shimmick team looks forward to providing the same outstanding contact centre accountability, operational efficiencies, innovative solutions and exceptional experiences for your customers.”